Odoo – Common Issues & How-To

I forgot my Odoo password.

On the login page click "Reset Password" and enter your login email. Check spam/junk if the email does not arrive within 5 minutes. If your account uses a company login, ask your Odoo administrator to reset it.

I get "Access Error" / "You are not allowed to access this document".

Your user does not have the right access group for that app or record. Ask your administrator to check Settings → Users → your user → Access Rights, or log a ticket with the full error text.

The page is blank or keeps loading.

Clear the browser cache (Ctrl+Shift+R), try an incognito window or another browser (Chrome/Edge latest), and disable ad-blockers for the Odoo site. If it still fails, log a ticket with a screenshot and the time it happened.

Emails from Odoo are not received by customers.

Check the recipient address, spam folder, and that the outgoing mail server is configured (Settings → Technical → Outgoing Mail Servers). Also check the email in the record chatter for a red envelope icon, which shows the bounce reason.

Stock quantity is wrong / negative stock.

Check pending receipts and deliveries, validate or cancel draft transfers, and run an Inventory Adjustment for the product. For lot/serial products make sure the correct lot was picked.

How do I print or re-send an invoice?

Open the invoice in Accounting/Invoicing, click "Send & Print", choose email and/or print, and confirm.

A report or document shows the wrong layout or logo.

Go to Settings → Companies → Configure Document Layout to update logo, colours and address.